Customer Support

What are the Delivery Options for my Order?

Stock permitting, we aim to dispatch orders for all products received before 13:30, as soon as possible. Most are shipped on a next working day basis.
For smaller orders (approximately equivalent to two A2 boxes of paper), we offer a range of delivery options, depending on the location of the delivery address:

UK Standard; most items normally arrive within 24 hours but can take up to 7 days to arrive, once dispatch is confirmed. Please note we cannot offer tracking for this delivery service.
UK Tracked; items usually arrive within 24 hours of dispatch being confirmed. This is a tracked service, we are able to provide status updates on request.
International Standard; for customers based in Europe, deliveries on this service usually take 3-7 days to arrive. For customers based outside of the UK or Europe, deliveries on this service usually take 5-12 days to arrive.
International Express; requires a signature on delivery. Usually takes 2-5 days to arrive in Europe and 3-7 days for deliveries outside of the UK and Europe.

For larger orders, a signature will be required on delivery.
UK Express; requires signature on delivery, usually arrives within 24 hours of dispatch being confirmed, with full tracking information.

International Express; requires signature on delivery, usually takes 2-5 days to arrive in Europe and 3-7 days for deliveries outside of the UK and Europe.

Please note: We have limited space in our warehouse and therefore only stock a selection of Hahnemühle products larger than A3+ on site. Products we do not stock on site are subject to a 2-3 working day delivery time. We closely monitor buying trends and aim to stock the most popular products.

If you would like to check stock of any of our products before placing your order, please call us on 0203 968 3333 (9am -5pm, Monday-Friday) or email us: sales@fineartfoto.co.uk

Click here for full details of our delivery and returns policy.