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Customer Support

Why do the colours I see on my screen not always match my print?

The type of ink, printer setting and base colour of the paper will all effect the results of the final print. When looking on a screen you are also seeing a backlit colour. The only accurate way to avoid this is to work with ICC profiles created specifically for your monitor and printer. Although with a little patience and proofing, similar results can be achieved without using ICC Profiles, even on a desktop printer. Generic ICC profiles for inkjet media sold at can be downloaded from the Innova and Hahnemühle websites.

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